Why Search Google Reviews by Name?
Monitoring Customer Feedback
Online reviews play a pivotal role in a business’s reputation. By searching for specific names, you can respond to individual customers or identify recurring comments. This helps you address concerns quickly and maintain strong relationships.
Reputation Management
Business owners often need to track mentions of certain team members. Searching reviews by name makes it easy to evaluate how individual employees are performing. You can spot who consistently goes above and beyond for customers—or who may need extra training or support.
Finding Relevant References
Sometimes, businesses share similar names or operate in multiple locations. By combining a business name with city details, you can ensure you’re looking at the correct listing. This step is essential if you want to be certain the reviews you find are relevant to the specific branch or location in question.
Searching Google Reviews by Name on Your Own Business Profile
When searching your own business’s reviews for a particular name, the process is fairly straightforward.
Step 1 – Access Your Business Profile
- Go to Google Maps or perform a Google search to locate your business listing.
- Click on your listing to open your Google Business Profile, where you can view the total number of reviews.
Step 2 – Use the Find Command
- On a desktop computer:
- Mac users: Press Command + F.
- Windows users: Press Control + F.
A small search bar typically appears at the top right or bottom of your browser.
- On a mobile device:
- iPhone (Safari or Chrome): Tap the share or menu icon and select “Find on Page” (or “Find in Page”).
- Android: Open your browser’s menu (often three dots) and tap “Find in page.”
Step 3 – Type the Name or Keyword
In the search bar, type the name you’re looking for—this could be a customer, employee, or product. The browser will highlight every instance of that name within your reviews.
Step 4 – Browse All Matches
Use the arrows (or other navigation icons) in the search bar to move through each mention of the name. This feature is handy if you have many reviews and need to find specific feedback quickly.
Searching Google Reviews by Name for Another Business
If you need to look for reviews on someone else’s business, you can still apply the same technique, but you’ll have to locate the correct listing first.
Step 1 – Locate Their Business on Google
- Go to Google Maps or type the business name into a regular Google search.
- If multiple listings appear, refine your query by adding a city name or neighborhood (e.g., “Astro Realty Chicago”).
- Confirm you have the correct business profile by checking details like address and phone number.
Step 2 – Open Their Reviews
Once you find the right listing, look for a link that typically says “XX Google reviews” or shows a star rating. Click on it to see the full list of reviews.
Step 3 – Use Your Browser’s “Find” Feature
As before, use Command + F (Mac) or Control + F (Windows). On mobile, select “Find on Page” or “Find in page” from the browser’s menu. Enter the name you want to locate among the reviews.
Step 4 – Navigate the Matches
Use your browser’s navigation arrows to jump from one mention to the next. This makes the process of sifting through dozens—or even hundreds—of reviews much more manageable.
Additional Tips for Google Reviews Search by Name
Tip 1 – Spell Variations and Nicknames
When searching for a particular person, consider common nickname variations. For example, you might need to search both “Jon” and “John,” or “Liz” and “Elizabeth” to find all relevant mentions.
Tip 2 – Check for Typos
Reviewers may misspell a name or word. In such cases, try partial searches (like “Lind” for Linda, Lindsey, or Lindy). This approach can sometimes uncover additional mentions you might have otherwise missed.
Tip 3 – Use Quotation Marks in Google Search
If you’re searching for a review via a general Google query (instead of going directly to the listing), putting the name in quotes (e.g., “Astro Realty Boston”) can help narrow down the results. However, this method isn’t as direct as opening the listing and using your browser’s find function.
Tip 4 – Combine Keywords with the Name
If you want to find a name paired with a specific product or service, type both in the search bar. For example, “Danny landscaping” will isolate reviews mentioning both “Danny” and “landscaping.”
Tip 5 – Encourage Customers to Use Names
If you want to highlight individual employee contributions, encourage customers to include specific staff names in their reviews. This helps with later searches and lets you recognize staff members who receive repeated praise.
Why Is This Important?
Streamlined Customer Service
Responding quickly to individual reviews fosters a sense of trust and loyalty. If a customer mentions an employee by name—whether positively or negatively—you can address the situation with immediate context.
Valuable Insights for Improvement
Seeing a repeated issue tied to a specific name or service can signal that change is needed. Conversely, consistent positive mentions can guide best practices for training and highlight areas of success.
Competitive Research
When evaluating a competitor, you might want to track how often reviewers mention certain strengths or weaknesses. This information can guide your own marketing strategy or help you understand market expectations.
Common Mistakes and How to Avoid Them
Relying Solely on Partial Names
If you’re too vague (“Li” for “Lisa” or “Lindsey”), you may miss relevant reviews. Use both full and partial names to cover all possibilities.
Not Verifying the Correct Listing
Multiple businesses often share similar names. Always double-check the address, phone number, or location details before reading through the reviews.
Forgetting Mobile Options
When you’re on the go, you can still apply the same search method by using your mobile browser’s “Find in page” function. Don’t wait until you’re back at a desktop computer to locate important feedback.
Frequently Asked Questions
Can I Search Google Reviews by Name Without Visiting the Listing Page?
While you can use a normal Google query (e.g., “John + [business name] + reviews”), it’s generally less effective than going directly to the reviews section on the listing and using your browser’s find feature.
Will This Work on Other Review Platforms?
Yes. Yelp, Facebook, TripAdvisor, and other review sites all display text on a single page. Simply open the reviews, and use the same “find on page” feature to locate names or keywords.
Does This Affect My Local SEO Ranking?
Doing a google reviews search by name won’t directly affect your local SEO. However, staying on top of your reviews and responding promptly to customers can enhance your business’s reputation, which may indirectly improve your search visibility.
